Telarcove Terms & Conditions

TELARCOVE TERMS & CONDITIONS Effective Date: May 4, 2025 Company: Telarcove Ltd. Platform: telarcove.app / telarcove.com 1. ACCEPTANCE OF TERMS By using Telarcove, you agree to these Terms, our Privacy Policy, and all service-specific rules. If you do not agree, you must stop using the platform immediately. 2. PLATFORM OVERVIEW Telarcove provides rides, food ordering, delivery, stays, event centers, gift cards, rewards, PSS installments, messaging, support, and related services through a single unified platform. 3. USER ACCOUNTS Users must provide accurate information and are responsible for all activity on their account. You must not share credentials or allow unauthorized access to your account. 4. PAYMENTS, FEES & VAT All payments must be made through Telarcove or authorized payment channels. Telarcove applies a 10% service fee where applicable. VAT of 7.5% is applied to applicable transactions. Telarcove reserves the right to update fee structures with notice. 5. RIDES Ride fares include base fare, distance, time, stops, service fees, VAT, and applicable charges. Adding stops during a trip may increase the fare and will notify the driver in real time. Fare estimates are subject to dynamic pricing. 6. FOOD & DELIVERY Food vendors are responsible for listing accuracy, food preparation, quality, hygiene, and availability. Delivery riders must comply with all platform delivery rules, timelines, and proof-of-delivery requirements. 7. STAYS Stay vendors are responsible for accurate property information, pricing, photos, availability, amenities, check-in/check-out procedures, and ensuring properties are guest-ready at all times. 8. EVENT CENTERS Event center vendors are responsible for venue accuracy, pricing, capacity, pictures, availability, packages, and booking fulfillment. Cancellation policies must be clearly stated on listings. 9. PAY SMALL SMALL (PSS) PSS installment plans may require down payments, plan fees, service fees, and VAT. Payments must be made on schedule. Missed payments may lead to plan cancellation, listing restriction, or additional fees. 10. JARA GIFT CARDS JARA Gift Cards are usable only within Telarcove. Codes, card IDs, and PINs are protected. Full card details may be shown once after purchase. Only authorized admin, super_admin, and owner accounts may access full card details in THE BOARD for verification and dispute support. 11. REWARDS, POINTS & REFERRALS Telarcove may offer points, referral rewards, cross-service promotions, and cashback programs. Reward values and program conditions may be updated by authorized administrators. All updates apply globally in real time. 12. VENDORS Vendors must provide accurate listings, maintain inventory and availability, and comply with all Telarcove standards. Telarcove deducts commissions and applicable fees from vendor earnings. Vendors must not accept unauthorized cash or off-platform payments. 13. DRIVERS & DELIVERY RIDERS Drivers and riders operate under Telarcove platform rules and must maintain safety, professionalism, accurate location reporting, and service performance standards. Background checks and documentation may be required. 14. AGENTS & AFFILIATES Agents and affiliates must comply with all referral, onboarding, payment, and anti-fraud policies. Misuse of referral systems, false signups, or fraudulent conversions will result in account termination and forfeiture of earnings. 15. MESSAGING, STEPHANIE & COMMUNICATION All Telarcove messaging, Stephanie AI/live chat, Board communication, team discussions, and support chats may be stored, reviewed, assigned, transferred, escalated, and audited for safety, support, compliance, and dispute resolution purposes. 16. SENTINEL Sentinel support sessions may allow authorized screen sharing or remote assistance with explicit user permission. All Sentinel sessions are logged for safety, audit, and service quality purposes. 17. SAFETY & FRAUD DETECTION Telarcove uses automated fraud detection, safety alerts, behavioral analytics, logs, and account restrictions to protect users and the platform integrity. Suspicious activity may result in account review, restriction, or termination. 18. CONTENT, LISTINGS & MEDIA All uploaded images, cards, listings, profiles, posts, banners, and media must be lawful, accurate, and compliant with Telarcove content policies. Telarcove may remove or restrict content that violates these policies at any time. 19. LIMITATION OF LIABILITY Telarcove is a technology platform and connector. Telarcove is not liable for indirect loss, third-party failures, vendor misrepresentations, service delays, external payment failures, or unauthorized user conduct except as required by applicable law. 20. TERMINATION Telarcove may suspend, restrict, or permanently terminate access for violations, fraud, abuse, non-payment, platform risk, or failure to comply with any of these Terms. 21. TERMS UPDATES Telarcove may update these Terms at any time. Continued use of the platform after updates constitutes acceptance of the updated Terms. Material changes will be communicated through the platform. 22. GOVERNING LAW These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in the competent courts of Nigeria unless otherwise agreed. 23. CONTACT For support or legal inquiries, contact: support@telarcove.com